1. Introduction

Welcome to Alpha Packers and Movers LLP ("Alpha," "we," "us," or "our"), a Bengaluru-based company specializing in packing and moving services. These Terms and Conditions ("Terms") govern your use of our website [insert website URL] ("Website") and the services provided by Alpha Packers and Movers LLP, including Domestic Packing and Moving, Interstate Packing and Moving, Transport Services, Packing and Moving Labours, Office Relocations, and Commercial Packing and Moving ("Services"). By accessing our Website or engaging our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website or Services.

2. Definitions

Client: Any individual or entity engaging Alpha’s Services.
Services: Includes Domestic Packing and Moving, Interstate Packing and Moving, Transport Services, Packing and Moving Labours, Office Relocations, and Commercial Packing and Moving.
Website: The online platform owned and operated by Alpha Packers and Movers LLP.
Goods: Items entrusted to Alpha for packing, moving, or transport.

3. Scope of Services

Alpha Packers and Movers LLP provides the following Services:

Domestic Packing and Moving: Packing and relocation within Bengaluru or surrounding areas.
Interstate Packing and Moving: Relocation services across Indian states.
Transport Services: Logistics and transportation of goods via road.
Packing and Moving Labours: Provision of trained personnel for packing and moving tasks.
Office Relocations: Specialized services for relocating offices, including furniture and equipment.
Commercial Packing and Moving: Handling commercial goods, such as inventory or machinery, for businesses.

Services are subject to availability, and Alpha reserves the right to refuse service based on feasibility, legal restrictions, or operational constraints.

4. Booking and Payment

Quotation and Booking: Clients must request a quotation via the Website, phone, or email. A booking is confirmed only upon receipt of a signed agreement and advance payment (if applicable).
Payment Terms: Payments must be made as per the agreed schedule. Accepted payment methods include bank transfer, UPI, credit/debit cards, or cash (subject to prior agreement). Full payment is due before or upon completion of Services unless otherwise agreed.
Cancellation and Refunds: Cancellations must be notified in writing at least 48 hours before the scheduled service. Refunds for advance payments, if applicable, will be processed within 7-10 business days, subject to a cancellation fee of 20% of the quoted amount. No refunds are provided for cancellations within 24 hours of the scheduled service.
Additional Charges: Extra charges may apply for unforeseen circumstances, such as additional packing materials, heavy or oversized items, or access issues (e.g., lack of elevator access). Clients will be informed of such charges in advance where possible.

5. Client Responsibilities

Accurate Information: Clients must provide accurate details regarding goods, pickup/delivery locations, and special requirements. Alpha is not liable for delays or damages due to incorrect information.
Goods Declaration: Clients must declare the nature and value of goods, especially high-value, fragile, or hazardous items. Failure to declare may void liability claims.
Preparation: Clients must ensure goods are ready for packing and moving at the agreed time. Access to pickup and delivery locations must be clear and unobstructed.
Prohibited Items: Alpha does not transport hazardous materials, flammable substances, perishable goods, illegal items, or live animals. Clients must ensure no prohibited items are included.

6. Liability and Insurance

Alpha’s Liability: Alpha will exercise reasonable care in handling goods but is not liable for damages due to inherent defects, improper packing by the Client, or events beyond our control (e.g., natural disasters, strikes, or road accidents). Liability for loss or damage is limited to INR 10,000 per consignment unless additional insurance is purchased.
Insurance: Alpha offers optional transit insurance for goods. Clients must request insurance at the time of booking and declare the value of goods. Claims for insured goods are subject to the insurer’s terms and conditions.
Claims Process: Damage or loss claims must be reported in writing within 48 hours of delivery, with supporting evidence (e.g., photos). Alpha will process claims within 30 days, subject to investigation.

7. Delivery and Delays

Delivery Timeline: Delivery timelines are estimates and subject to factors like distance, traffic, or unforeseen circumstances. Alpha is not liable for delays beyond our control.
Storage: If delivery cannot be completed due to Client unavailability, goods may be stored at the Client’s expense. Storage fees will be communicated in advance.

8. Termination of Services
Alpha reserves the right to terminate Services if:

The Client breaches these Terms.
Payment is not received as agreed.
Goods include prohibited items or pose a safety risk.
Refunds, if applicable, will be processed as per the cancellation policy.

9. Intellectual Property
All content on the Website, including text, images, logos, and designs, is the property of Alpha Packers and Movers LLP or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

10. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from these Terms or Services will be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka. Clients are encouraged to resolve disputes amicably through communication with Alpha before pursuing legal action.

11. Amendments
Alpha reserves the right to update these Terms at any time. Changes will be posted on the Website, and continued use of the Website or Services constitutes acceptance of the updated Terms.

12. Contact Information
For queries or complaints, contact:

Email: [insert email address]
Phone: [insert phone number]
Address: Alpha Packers and Movers LLP, [insert address], Bengaluru, Karnataka, India

Privacy Policy

1. Introduction
Alpha Packers and Movers LLP ("Alpha," "we," "us," or "our") is committed to protecting the privacy of our clients and Website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (India). By using our Website or Services, you consent to the practices described in this Policy.

2. Information We Collect
We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and identification details (e.g., Aadhaar or PAN, where required for Services like interstate moving).
Service-Related Information: Details about goods, pickup/delivery locations, and service preferences provided during booking or inquiries.
Payment Information: Bank details, UPI IDs, or credit/debit card information (processed via secure third-party payment gateways).
Website Usage Data: IP address, browser type, device information, pages visited, and cookies (used to enhance Website functionality).
Communication Data: Records of communications via email, phone, or Website forms.

3. How We Collect Information

Directly from You: When you submit inquiries, book Services, or communicate with us.
Automatically: Through Website cookies, analytics tools (e.g., Google Analytics), or server logs.
Third Parties: From payment processors or service partners, where applicable.

4. Use of Information
We use your information to:

Process and deliver Services, including booking confirmations and logistics coordination.
Communicate with you regarding bookings, updates, or promotional offers (with your consent).
Process payments and issue refunds.
Improve our Website and Services through analytics and user feedback.
Comply with legal obligations, such as tax reporting or regulatory requirements.
Resolve disputes or process claims.

5. Sharing of Information
We may share your information with:

Service Providers: Third-party vendors (e.g., transport companies, payment processors) involved in delivering Services, bound by confidentiality agreements.
Legal Authorities: When required by law or to protect Alpha’s rights (e.g., in case of fraud or disputes).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security
We implement reasonable security measures, including encryption, secure servers, and access controls, to protect your information. However, no online system is entirely secure, and we cannot guarantee absolute security. Clients are responsible for maintaining the confidentiality of their account credentials.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Service-related data (e.g., booking details) is retained for up to 5 years for record-keeping and compliance. You may request deletion of your data, subject to legal obligations, by contacting us.

8. Your Rights
Under applicable laws, you have the right to:

Access your personal information held by us.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Opt out of promotional communications (via email or phone).
To exercise these rights, contact us at [insert email address]. We will respond within 30 days.

9. Cookies and Tracking
Our Website uses cookies to enhance user experience, track usage, and deliver personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect Website functionality.

10. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices or content of these websites. Review their policies before sharing information.

11. Children’s Privacy
Our Services and Website are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you
believe we have collected such information, contact us to have it deleted.

12. International Data Transfers
As a Bengaluru-based company, we primarily operate within India. If your information is transferred outside India (e.g., for interstate Services), we ensure compliance with applicable data protection laws.

13. Amendments
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Website, and continued use of the Website or Services constitutes acceptance of the revised Policy.

14. Contact Information
For privacy-related queries or complaints, contact:

Email: [insert email address]
Phone: [insert phone number]
Address: Alpha Packers and Movers LLP, [insert address], Bengaluru, Karnataka, India

15. Grievance Redressal
If you have concerns about our data practices, you may file a complaint with our Grievance Officer:

Name: [insert name]
Email: [insert email address]
We will address your complaint within 30 days.

Client: Any individual or entity engaging Alpha’s Services.

Services: Includes Domestic Packing and Moving, Interstate Packing and Moving, Transport Services, Packing and Moving Labours, Office Relocations, and Commercial Packing and Moving.

Website: The online platform owned and operated by Alpha Packers and Movers LLP.

Goods: Items entrusted to Alpha for packing, moving, or transport.

3. Scope of Services Alpha Packers and Movers LLP provides the following Services:

Domestic Packing and Moving: Packing and relocation within Bengaluru or surrounding areas.

Interstate Packing and Moving: Relocation services across Indian states.

Transport Services: Logistics and transportation of goods via road.

Packing and Moving Labours: Provision of trained personnel for packing and moving tasks.

Office Relocations: Specialized services for relocating offices, including furniture and equipment.

Commercial Packing and Moving: Handling commercial goods, such as inventory or machinery, for businesses.

Services are subject to availability, and Alpha reserves the right to refuse service based on feasibility, legal restrictions, or operational constraints. 4. Booking and Payment

Quotation and Booking: Clients must request a quotation via the Website, phone, or email. A booking is confirmed only upon receipt of a signed agreement and advance payment (if applicable).

Payment Terms: Payments must be made as per the agreed schedule. Accepted payment methods include bank transfer, UPI, credit/debit cards, or cash (subject to prior agreement). Full payment is due before or upon completion of Services unless otherwise agreed.

Additional Charges: Extra charges may apply for unforeseen circumstances, such as additional packing materials, heavy or oversized items, or access issues (e.g., lack of elevator access). Clients will be informed of such charges in advance where possible.

5. Client Responsibilities

Accurate Information: Clients must provide accurate details regarding goods, pickup/delivery locations, and special requirements. Alpha is not liable for delays or damages due to incorrect information.

Goods Declaration: Clients must declare the nature and value of goods, especially high-value, fragile, or hazardous items. Failure to declare may void liability claims.

Preparation: Clients must ensure goods are ready for packing and moving at the agreed time. Access to pickup and delivery locations must be clear and unobstructed.

Prohibited Items: Alpha does not transport hazardous materials, flammable substances, perishable goods, illegal items, or live animals. Clients must ensure no prohibited items are included.

6. Liability and Insurance

Insurance: Alpha offers optional transit insurance for goods. Clients must request insurance at the time of booking and declare the value of goods. Claims for insured goods are subject to the insurer’s terms and conditions.

Claims Process: Damage or loss claims must be reported in writing within 48 hours of delivery, with supporting evidence (e.g., photos). Alpha will process claims within 30 days, subject to investigation.

7. Delivery and Delays

Delivery Timeline: Delivery timelines are estimates and subject to factors like distance, traffic, or unforeseen circumstances. Alpha is not liable for delays beyond our control.

Storage: If delivery cannot be completed due to Client unavailability, goods may be stored at the Client’s expense. Storage fees will be communicated in advance.

8. Termination of Services Alpha reserves the right to terminate Services if:

The Client breaches these Terms.

Payment is not received as agreed.

Goods include prohibited items or pose a safety risk. Refunds, if applicable, will be processed as per the cancellation policy.

Email: [insert email address]

Phone: [insert phone number]

Address: Alpha Packers and Movers LLP, [insert address], Bengaluru, Karnataka, India

Personal Information: Name, address, phone number, email address, and identification details (e.g., Aadhaar or PAN, where required for Services like interstate moving).

Service-Related Information: Details about goods, pickup/delivery locations, and service preferences provided during booking or inquiries.

Payment Information: Bank details, UPI IDs, or credit/debit card information (processed via secure third-party payment gateways).

Website Usage Data: IP address, browser type, device information, pages visited, and cookies (used to enhance Website functionality).

Communication Data: Records of communications via email, phone, or Website forms.

3. How We Collect Information

Directly from You: When you submit inquiries, book Services, or communicate with us.

Automatically: Through Website cookies, analytics tools (e.g., Google Analytics), or server logs.

Third Parties: From payment processors or service partners, where applicable.

4. Use of Information We use your information to:

Process and deliver Services, including booking confirmations and logistics coordination.

Communicate with you regarding bookings, updates, or promotional offers (with your consent).

Process payments and issue refunds.

Improve our Website and Services through analytics and user feedback.

Comply with legal obligations, such as tax reporting or regulatory requirements.

Resolve disputes or process claims.

5. Sharing of Information We may share your information with:

Service Providers: Third-party vendors (e.g., transport companies, payment processors) involved in delivering Services, bound by confidentiality agreements.

Legal Authorities: When required by law or to protect Alpha’s rights (e.g., in case of fraud or disputes).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Access your personal information held by us.

Request correction of inaccurate or incomplete data.

Request deletion of your data, subject to legal retention requirements.

Opt out of promotional communications (via email or phone). To exercise these rights, contact us at [insert email address]. We will respond within 30 days.

Email: [insert email address]

Phone: [insert phone number]

Address: Alpha Packers and Movers LLP, [insert address], Bengaluru, Karnataka, India

15. Grievance Redressal If you have concerns about our data practices, you may file a complaint with our Grievance Officer:

Name: [insert name]

Email: [insert email address] We will address your complaint within 30 days.

3. Scope of Services

Alpha Packers and Movers LLP provides the following Services:

Services are subject to availability, and Alpha reserves the right to refuse service based on feasibility, legal restrictions, or operational constraints.

4. Booking and Payment

8. Termination of Services
Alpha reserves the right to terminate Services if:

Goods include prohibited items or pose a safety risk.
Refunds, if applicable, will be processed as per the cancellation policy.

4. Use of Information
We use your information to:

5. Sharing of Information
We may share your information with:

Opt out of promotional communications (via email or phone).
To exercise these rights, contact us at [insert email address]. We will respond within 30 days.

15. Grievance Redressal
If you have concerns about our data practices, you may file a complaint with our Grievance Officer:

Email: [insert email address]
We will address your complaint within 30 days.